We discuss your operating hours and available appointment options. Scheduling is confirmed before booking, including any access or staffing requirements.

Not every service requires closure. We explain any restrictions affecting staff, customers or specific areas based on the proposed treatment.

We provide preparation instructions for the agreed areas. These may include clearing access and arranging appropriate protection or storage of relevant items.

No. Coverage is specified in your proposal. Report all known concerns so we can explain which pests are included and which require separate service.

The response depends on the pest, extent of activity and treatment approach. We explain expected progress and which observations staff should report.

The schedule depends on the proposed program and premises. We confirm visit frequency, monitoring arrangements and covered services before you approve the plan.

Contact us with the location and details. We review the concern and explain whether an additional visit is covered or requires a separate arrangement.

Tell us what records your business needs before booking. We confirm the documentation available and whether it meets the requested scope.

These are not automatically included in pest treatment. Your proposal identifies any additional work and whether it is included, separately quoted or needs another contractor.